Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
Missed your shipping?
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipping or arrange to collect your parcel from your local USPS post office.
For some areas, you can reschedule your shipping online here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action
You will have 15 days from the date of the first shipping attempt to either rescheduled shipping or collect your parcel. After this time your parcel will be returned to us.
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check:
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
The express shipping services for Canada cannot make shippings to PO Box addresses. Please use an alternative shipping address or select the Standard or Saver shipping service.
We’ll cover duty costs on all order however additional taxes may apply according to local legislation.
Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Ship to same address’ you will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped.
If you or a neighbour is home to accept the order, then a signature will be required. If nobody is home to receive the parcel, the shipping company will leave a card saying that they have attempted to ship, and provide you with details on where the parcel has been shipped to. If there are no safe places or available neighbours, the courier will notify you and attempt re-ship the next working day. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel reshipped, please contact us.
You can track the status of your order here. If you placed an order using the standard shipping service and you have missed your order you can reschedule your order here - https://redelivery.usps.com/redelivery/ . If this is not available in your area then you will need to contact your local post office. You can find the details of your post office here - https://tools.usps.com/go/POLocatorAction!input.action
If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.
If you wish to dispute shipping of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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