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Delivery OptionsReturns PolicySize GuideReturns PortalTrack Your Order
Your order number will be 17 digits formatted like this:111-1111111-1111111
Please note: tracking is only available once the order has been despatched. Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
which countries do you ship to?
Search your country below to see if we ship to you.
Popular FAQs
PLEASE NOTE NO DELIVERIES WILL TAKE PLACE ON 1ST JULY DUE TO THE BANK HOLIDAY
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| CA Standard Shipping | 5-8 Business Days | CAD 20.00 |
| CA Express Shipping | Up to 3 Business Days | CAD 30.00 |
PLEASE NOTE NO DELIVERIES WILL TAKE PLACE ON 4TH JULY DUE TO THE BANK HOLIDAY
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| USA Standard Shipping | 6-8 Business Days | $4.99 |
- Items must be returned within 28 days of receipt.
- Items must be unworn and unwashed.
- Pierced jewellery cannot be returned for health and hygiene reasons.
- Underwear and swimwear can only be returned if the hygiene seal has not been removed.
- Beauty products and accessories cannot be returned for hygiene reasons.
- Shoes must be tried on indoors.
- Items must have all tags attached.
- We offer £1.99 returns for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.
Please keep your orders separate, as returning more than one order in a parcel may delay your refund.
Returning from Canada
A Canada label can be found here.
Print off, attach to your parcel and take to the post office. Please note we do not cover the cost of these returns.
Returning from the US:
RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE!
Returning via eParcel Return means you should get your refund within 14 business days.
Need to return? Just follow the process below:
1. Head to our returns portal
2. Follow the simple instructions on-site – you’ll only need your order number and email address.
3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your shipping note.
4. The eParcel Return service costs $7. This payment can be made with either a credit card or PayPal.
5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! Make sure you get proof of postage and keep it safe.
6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days.
Ready to return? Click here to start.
If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued.
USA label can be found here
Please note, PLT does not cover the cost of returns from US/Canada.
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.