Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
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Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
We are currently experiencing some minor delays with our shipping carriers, all estimated delivery times will be confirmed at checkout
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
Returning from Canada A Canada label can be found here. Print off, attach to your parcel and take to the post office. Please note we do not cover the cost of these returns. Returning from the US: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! Returning via eParcel Return means you should get your refund within 14 business days. Need to return? Just follow the process below: 1. Head to our returns portal 2. Follow the simple instructions on-site – you’ll only need your order number and email address. 3. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Remember to include a copy of your delivery note. 4. The eParcel Return service costs $6.95. This payment can be made with either a credit card or PayPal. 5. You will need a printer to print off and attach your returns label. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! Make sure you get proof of postage and keep it safe. 6. Once we have confirmation of your parcel from eParcel Return we will issue your credit, this usually takes up to 10 business days. Ready to return? Click here to start. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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